Chung Yin Rachel Leung, UAL:LCC MA Service Design
I am always passionate about designing for and with vulnerable or marginalized groups. I am grateful for the opportunity with the Transition Living Lab to co-create a training program for the displaced people. It has been an inspiring journey for me to explore how service design approaches complex social needs through the Systemic Design Framework. Designing with care for vulnerable groups with appropriate topic, language and materials has been an invaluable reflection on the role of service design, and its strengths and limitations.
This experience has fueled me to embark on my final major project with the Ealing Council addressing the challenges faced by rough sleepers with No Recourse Public Funds around Havelock Estate in Southall. The project aims to explore upskilling through volunteering opportunities for rough sleepers so that they can work on their personal development and mitigate the challenges they are facing. The service idea is going to be tested with Hope for Southall Street Homeless and the Bixley Community Garden Southall. I anticipate the idea can be transferred to newly accommodated individuals or people with addiction who need support in establishing healthy routine. A handbook on how service designers can approach complex social needs will also be delivered.